Delivery, Collections & Returns
HBL Delivery and Returns
UK Standard – £1.99 | 2-3 working days
UK Tracked – £3.99 | Royal Mail 48 hour tracked (2-3 working days) Northern Ireland | 5 working days
INTERNATIONAL TRACKED ORDERS
Europe – £4.99
USA & Canada – £6.99 | 7 working days
Australia – £9.99 | 7-9 working days
Rest of the world – £9.99 | 7-9 working days
We offer FREE standard shipping on orders over a certain amount:
- UK and Ireland FREE shipping on orders over £20
- European FREE shipping on orders over £50
- USA & Canada FREE standard shipping on orders over £100
- Rest of the World FREE standard shipping on orders over £100
All sales are final. Due to the nature of our product we do not offer refunds or exchanges, except in the case of receipt of damaged products.
Products that come under the bracket of hygiene- related goods are exceptions to the 14-day consumer cooling off period under the consumer contracts regulations.
If you receive a damaged item please immediately send us a picture of your shipment box as well as the items that arrived damaged at firstname.lastname@example.org
If an item may be considered defective, please email email@example.com indicating your Name, Order Number, and A Photo of The Product. Defective items need to be addressed within 14 days from the day of purchased. If the product is deemed defective by us, you will be eligible for a refund or replacement of the same item.
Customers are responsible for the return-shipping fee, and it is not refundable. All returns should be shipped to: Honey Bunny Lashes, Thorncroft Manor, Leatherhead, Surrey, KT22 8JB. Refunds are made in the original form of payment and are issued to the person documented on the original order.
Incorrect Shipping information
Please understand that our system prints out shipping labels according to what the customers placed on their shipping and billing information. Our fulfillment team processes the orders right away. Please contact us to reroute your package in case of any error on shipping information. The Reshipment Fee in all orders returned to sender is £1.99. We cannot guarantee replacement of lost or stolen packages shipped.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Honey Bunny Lashes, Thorncroft Manor, Leatherhead, Surrey, KT22 8JB
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to:
Honey Bunny Lashes, Thorncroft Manor, Leatherhead, Surrey, KT22 8JB
Upon receipt of your order, please check the goods are in perfect condition and notify us straight away if there is a problem.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
If returning from OUTSIDE the EU please DO NOT USE COURIER SERVICES as there will be excessive clearance fees, we will either refuse delivery or charge the fees back to you. You must ensure the value on the parcel is listed as “ZERO” and you CLEARLY write “RETURNED GOODS” on the customs form and the parcel itself as we will not accept parcels that incur duty charges.
Honey Bunny Lashes do not pay returns postage unless an item is the wrong item or faulty.